Question 1

How accurate are the allergy safety ratings?

Accepted Answer

Our ratings are crowd-sourced from real users with allergies who have visited these venues. Each rating reflects their personal experience with allergen safety at that location. Ratings are subjective and based on individual experiences.

Question 2

What does each rating score mean?

Accepted Answer

Ratings range from 1 (Avoid - Poor allergen handling) to 5 (Excellent - Outstanding allergen safety and preparation). Each score reflects the level of allergen awareness and safety measures at the restaurant.

Question 3

Can I trust these ratings with my life-threatening allergies?

Accepted Answer

No rating system should be your only safety measure for life-threatening allergies. Always inform restaurant staff about your specific allergies, ask about ingredients and preparation methods, and carry emergency medications.

Question 4

How can I contribute ratings and reviews?

Accepted Answer

Create a free account and set your allergies in your profile. Then you can rate restaurants for your specific allergies (1-5 scale), write detailed reviews, and share information about staff knowledge and safety measures.

Question 5

Which allergens does TrustDiner cover?

Accepted Answer

We cover all 14 major allergens recognized by UK food law: Milk, Eggs, Peanuts, Tree Nuts, Gluten, Fish, Crustaceans, Molluscs, Soybeans, Sesame, Mustard, Celery, Sulphites, and Lupin.

Question 6

How many restaurants are currently listed?

Accepted Answer

We maintain a database of popular restaurants and venues across the UK. The database grows organically as users discover and add new places they want to review.

Question 7

Is TrustDiner free to use?

Accepted Answer

Yes, TrustDiner is completely free! You can search and browse all restaurant listings, view all ratings and reviews, create an account, and contribute your own ratings at no cost.

Question 8

How do you verify restaurant information?

Accepted Answer

Our restaurant data comes from reliable public sources including Google Places and official business directories. Allergy ratings come entirely from our user community - real people with allergies sharing their authentic experiences.

Question 9

What should I do if I disagree with a rating?

Accepted Answer

Add your own rating to share your experience and provide another perspective. Write a detailed review explaining what made your experience different. Multiple ratings help create a more complete picture.

Question 10

Can restaurants respond to or dispute ratings?

Accepted Answer

Currently, our platform focuses on direct user experiences. We encourage restaurant owners to improve their allergen safety practices and train staff on allergen awareness.

Question 11

How often is the data updated?

Accepted Answer

Our platform updates in real-time as users add new ratings and reviews. Restaurant information is refreshed regularly from our data sources.

Question 12

What if I can't find a restaurant I'm looking for?

Accepted Answer

Try searching by area or cuisine type, check if it might be listed under a different name, or contact us to request addition of specific venues.

Frequently Asked Questions